1. Return Conditions: We allow customers to return products within 30 days of purchase. To ensure a smooth return, please keep the item in its original condition, not damaged or defaced, and make sure the item is packaged properly.

 

2. We accept returns if the item does not meet expectations, has quality issues, received the wrong item, or has other obvious issues.

 

3. Return process: If you wish to return an item, please contact our customer service team within 30 days of purchase, our contact email is: [email protected]. We will ship (Returns Address: ROOM 22 A BLOCK 10/F MANNING BUILDING 116-118 GOW MING STREET,KWUN TONG KL,HONG KONG) and guide you through the return process. Please note that if the problem is not the product itself, the return shipping fee will be borne by the customer.

 

4. Return inspection: Once we receive the returned item, we will inspect it. If the item is eligible for return, we will process your refund or exchange within 2 days.

 

5. Refund processing: After the return is confirmed, you will receive the refund amount within 2-3 days, and the amount will be returned to the account you paid for when you purchased.

 

6. We may not be able to accept returns in the following situations: products not purchased from this online store, products that have been used or damaged, products that have exceeded the return period, and products marked with “discount” when purchased.

 

We are committed to providing a satisfactory shopping experience for every user, if you have any questions about the item or need help, please feel free to contact our customer service team.